Frequently Asked Questions

We manufacture our products in Israel. 

The origin of our Red Algae is from a Rosh-Hanikra Sea Nature Reserve at the north of Israel.

Our Red Algae is grown in unique detached pools based on the beach near the sea.

All of our products are naturally infused with Red Algae; the purity of nature is always our first stop and our go-to. But since some natural ingredients can degrade very quickly, we use a combination of natural, naturally derived, and non-harmful synthetics for maximum efficacy, safety, and stability.

We never use parabens, phtalates, sulfates, BHAs, BHTs or toxic additives. These chemicals are widely known to be not just harmful to your health and your skin but to our planet. Your safety is our top concern—so anything that may even potentially hurt you or your (our) environment will never find its way into our products.

We never test on animals. Our products are tested on humans only and are formulated to ensure efficacy, safety, and stability.

We also refuse to use any ingredients that are known to be harmful to our environment, animals, or people. Chemicals such as parabens, for example, are known to cause devastating effects for marine life when they enter our natural water systems. If we learn that something we’re currently using is harmful, thanks to new scientific research or testing, we will immediately work on reformulating that product.

If you have any concerns or questions about our products at any time, you can always reach out to us at support@josepaskincare.com

We have found that the best way to use our products is to have these three products together and form an on-going daily usage, which will bring the best benefits to your skin. 

Having these products together will also enable you to get them in a discount, comparing to buying them separately.

Our products are not curing any skin condition. If you need to heal your skin, it is better that you consult with a dermatologist.

Our products are formulated to provide you with better healthy looking skin.

Different products will suit different people with varying types of skin.

We formulate our products with the best ingredients put together with the benefits of Red Algae to deliver the desired results.

Most of our products are tested to ensure safety and stability for up to 12 months.

We are using mainly natural ingredients and especially the Red Algae and don’t use heavy chemicals in our products. Those are the reasons that you might notice some color change and separation in the product. Just give the product a shake before use to re-incorporate the ingredients, and you can continue using it safely.

Definitely. It was formulated to make skin look and feel great.

We recommend that you make sure you close your eyes before misting your face. 

You will be surprised that you need to apply only a small amount. The gel is absorbed into your skin, and you will feel fresh. If you feel that there is a layer of gel, on your skin, it means that you used too much gel.

It is recommended to use the gel every morning after you wash your face. It is great to apply it as a foundation for your makeup if you are applying makeup to your face. 

You may apply it as many times, as you would like and you feel comfortable with, during the day.

Apply in the morning after bathing. Re-apply as needed. 

Apply after you use our Young & Free Mask.

We recommend using the Young & Free Gel following the Young & Free Purifying & Cleansing Mask. Our Gel is formulated to make the best effect after the mask.

If it is a small tingle, this is normal as the mask is working on your face. If your skin becomes irritating or becomes red, stop using and contact us at support@josepaskincare.com .

We believe that if you clean your hands before applying the mask, it is better, so you feel your skin with your fingers.  If the alternative is using, a stick or a brush, multiple time it is better to use your fingers and make sure you clean them before use. 

The mask is doing its work even with a thin layer. This way, you will be able to use it more times.

Clean your hands before use.

Clean your face with lukewarm water before applying the mask.

Apply a thin layer that will cover all areas of your face. Make sure that it will not get into your eyes.

Leave the mask on your face for 2-5 minutes. You can leave it more if it does not irritate your skin.

Rinse off with lukewarm water and pat dry with a fresh towel.

Smile .

For oily skin to combination skin use 1 to 2 times a week for best results. For dry or sensitive skin, use up to 1 time per week.

If you want to accelerate the usage, you can use it daily, in the beginning, and make sure that your skin does not get irritated.

Avoid using on the same day as any exfoliating Treatment.

We recommend using the Young & Free Gel following the clay mask. Our Gel is formulated to make the best effect after the mask.

It is understandable if you are alarmed by your skin turn red. The clay may cause it because of its stimulating effect. It will usually go away within hours. If you see anything unusual or out of the ordinary, please stop using the mask and contact us.

First, start with the mask. Use it 1-2 times a week. After you remove the mask, put the gel on your face. You can use the gel 1-2 times a day. Wash your face with every morning and every evening.

We have found that the best way to use our products is to have these three products together and form an on-going daily usage, which will bring the best benefits to your skin. Having these products together will also enable you to get them in a discount, comparing to buying them separately.

We grow the Red Algae in a clean environment. This way we can process the Red Algae in a low temperature and turn the all body of the Red Algae into a gel in a unique process called Gelantization.

We grow the Red Algae in the north of Israel, in detached pools on the beach, in Kibutz Rosh Hanikra. 

Our products do not cure or heal Acne but we might help with how your skin look. Anyhow, It is better that you go and ask advise from a dermatologist. 

If you have Acne we advise you to go and consult with an expert dermatologist. It might be that our products will help your skin look better, even with Acne, but our products are not intended to cure or heal Acne.

The best is that you follow our newsletter. We provide there tips on how to treat and take care of your skin together with advises on how to become a better person and even overcome challenges you have that are influenced by your skin condition. You can subscribe here :https://www.josepaskincare.com/young-free-tips-and-treats-for-oily-skin-tend-to-acne/  

Our products are not curing any skin condition. If you need to cure your skin, it is better that you go consult with a dermatologist.

Our products are formulated to provide you with better healthy looking skin.

Different products will suit different people with different skin types.

Our products are formulated with the best ingredients put togethe with the benefits of Red Algae to deliver the desired results.

Yes. Even those with very sensitive skin find that Young & Free products have a good effect on the look of their skin.

The best is that you follow our newsletter. We provide there tips on how to treat and take care of your skin together with advises on how to become a better person and even overcome challenges you have that are influenced by your skin condition. You can subscribe here :https://www.josepaskincare.com/young-free-tips-and-treats-for-oily-skin-tend-to-acne/  

Our products do not cure or heal Acne but we might help with how your skin look. Anyhow, It is better that you go and ask advise from a dermatologist. 

If you have Acne we advise you to go and consult with an expert dermatologist. It might be that our products will help your skin look better, even with Acne, but our products are not intended to cure or heal Acne.

Our products are not curing any skin condition. If you need to cure your skin, it is better that you go consult with a dermatologist.

Our products are formulated to provide you with better healthy looking skin.

Different products will suit different people with different skin types.

Our products are formulated with the best ingredients put togethe with the benefits of Red Algae to deliver the desired results.

Yes. Even those with very sensitive skin find that Young & Free products have a good effect on the look of their skin.

Our products are not curing any skin condition. If you need to cure your skin, it is better that you go consult with a dermatologist.

Our products are formulated to provide you with better healthy looking skin.

Different products will suit different people with different skin types.

Our products are formulated with the best ingredients put togethe with the benefits of Red Algae to deliver the desired results.

Yes. Even those with very sensitive skin find that Young & Free products have a good effect on the look of their skin.

Our products are not curing any skin condition. If you need to cure your skin, it is better that you go consult with a dermatologist.

Our products are formulated to provide you with better healthy looking skin.

Different products will suit different people with different skin types.

Our products are formulated with the best ingredients put togethe with the benefits of Red Algae to deliver the desired results.

Yes. Even those with very sensitive skin find that Young & Free products have a good effect on the look of their skin.

Yes. Even those with very sensitive skin find that Young & Free products have a good effect on the look of their skin.

Custom policies varies from country to country. Please check with your local customs authorities for more information.

When customs clearance procedures are required, it may cause delays beyond our delivery estimates.

 customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, Tax ID, or CPF.

Among the countries that require an identification number you can find Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey, and maybe others.

The shipping rate cover the shipping charges only. Duties, taxes and carrier brokerage fees are not included in you order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.

Once we handle the order to the postal courier, we cannot be held responsible for the issue that might occur during shipping. if you have any problem, please contact us at support@josepaskincare.com and we will do our best to help you.

We do our best to ensure safe arrival of each order, but if your package is lost along the way or damaged upon receipt, please contact us right away at support@josepaskincare.com

Once your order is processed, you’ll receive an email confirming your shipment within 24 hours, along with your tracking number.

Most of our orders are processed within 1-2 business days. We are working Monday to Friday.

Shipping times may vary, pending product availability and purchase verification; on average, you can expect to receive your order within 21 days of its ship date.

If you need your order sooner, please select an expedited shipping option (please note, this option is non-refundable).

Most orders are delivered with 3 weeks from shipment. If you didn’t get your order after 3 week from shipment , please contact us via support@josepaskincare.com

Currently we ship only to USA. We don’t ship to pob addresses, Alaska, Hawaii, APO/FPO, US Protectorates.

We are working toward accepting order from other countries very soon. 

If you would like to know when we start shipping to your country , the best way is to sign-up to our newsletter and add your country, when asked. 

Due to the nature of our fulfillment center, once you place your order, it might be difficult for us to apply changes. However, if you need to make a change, please contact us at support@josepaskincare.com and we will do our best to assist you.

All prices displayed on our website are in US Dollars ($USD)

We don’t offer separate gift receipts currently, but the packing slips for all orders omit the prices of each product.

All of our orders are normally processed within 1-2 business days. Once your order is processed, you’ll receive a shipping confirmation email within 24 hours, where you can check the status of your shipment.

Our orders are processed asap, so If you need to make any modifications to your order, please reach out to us as soon as possible at support@josepaskincare.com  and be sure to include your order number in your email.

All of our orders are processed within 1-2 business days; we’ll do our very best to respond to and accommodate your request before your order goes out.

Please check again your card billing details. If everything’s correct and your payment still isn’t going through, email us at support@josepaskincare.com and we’ll help you process your order ASAP.

Your credit card will be charged as soon as your order is processed.

We accept all major credit cards, including Visa®, MasterCard®, American Express® and all cards accepted by Paypal.  Currently, we don’t accept check or cash.

After we receive your return package, it may take up to 15 business days for your credit card refund to be processed. It depend on the way you paid, for how long until it appears on your statement.

After we receive your return package, it may take up to 15 business days for your credit card refund to be processed. It depend on the way you paid, for how long until it appears on your statement.

We want you to be 100% happy with our products,.

We offer a risk-free, 60-day, 100%-full-refund return policy. If within 60 days you’re not satisfied with your order, please email us at support@josepaskincare.com with your full name and order number, and we’ll assist you in processing your return. Please note that your original shipping charges will not be refunded.

Return shipping is the customer’s responsibility.