100% Satisfaction Guarantee

Shipping Policies

How do I know what’s happening with my order?
You will receive an email confirming your order with us. As soon as your order has shipped you will receive a second email with your tracking number, where applicable. If, for some reason, you did not receive this email, kindly email us at  orders@josepaskincare.com and we will be happy to send you the information!

What if I received an order with broken items, missing items, or my package is missing?
Please email orders@josepaskincare.com as soon as you can, and we will be happy to assist you. If your package did not arrive but your tracking number has confirmed delivery, then we will have our shipping center open a service ticket with the shipping provider to investigate. This process can take one week to a month. If the provider deems the package lost or stolen, then a separate claim will be made. Please note that if tracking indicates it has been delivered and the shipping provider is unable to resolve the issue, we cannot be held responsible for lost, misplaced or stolen packages.

How long will it take for my order to arrive?
We do our best to get your order out within 48-72 hours of receipt. Shipping times vary according to final destination.


Purchase Price

Shipping Cost

Estimated Time

Standard shipping: Canadian Provinces & Contiguous United States

$35 and over*


10-14 business days

Under $35


Expedited Shipping: Canadian Provinces & Contiguous United States

All order amounts


4-6 business days

*Please note that the purchase of electronic gift cards do not count towards the Free Shipping total.

Do you pay for customs and taxes?
Orders being shipped may be subject to customs inspections and fees. In the event that customs fees, brokerage fees, and/or taxes are applied to your order, these are the responsibility of the purchaser. We do not pay for duties and/or taxes, nor can we control delays due to customs and import laws. A shipping refund will not be given if your package is delayed beyond our control.

Do you ship internationally?
If you would like us to ship your products outside of North America, kindly email us at:  orders@josepaskincare.com and we would be happy quote international shipping directly with you. Please note that there is a $35 minimum order on all international orders. Free shipping does not apply for international orders. Please note that Josepa Skincare is not responsible for the country’s duties and tariffs, or any delays due to customs issues. We suggest you review your countries local import policies before inquiring with us to ship internationally. All international orders are final sale and we do not provide returns or refunds due to customs delays, holds, taxes, fees, or if your package is not deliverable due to your countries import restrictions.


How do I inquire about a return?
Our goal is to help you find the products that you and your skin will love! If you have any problems with your order, please email orders@josepaskincare.com

Can I cancel or change my order?
We cannot modify or cancel your order once it has been processed, however send an email ro orders@josepaskincare.com and we will try our best to help you.

What is your return policy?

  • Within 60 days, you may return unopened items for a refund
  • After 60 days, all items are final sale

Do you pay for shipping?
Josepa Skincare will not refund the cost of shipping fees on your original order. Please note that you will be responsible for the return shipping fees. We reserve the right to charge a restocking fee.
Please make sure to label your package as a ‘Return’ on customs documents. Josepa Skincare will not pay duties or taxes on return shipments.
If you are shipping products back for a refund, we strongly recommend you get tracking and insurance for your package. We are not responsible for packages that fail to reach us.

What can’t I return?
Please note sample sizes of our products can not be returned. We also will not accept a return once 60 days have passed.

What happens if an order is fraudulent?
If we perceive your order to be fraudulent, we will place your order on hold and email and/or call the email address and phone number you provided at checkout, asking you to confirm your order details. If we do not hear back within 2 days, we will proceed to cancel your order.